Your loved one is under guardianship, and their judicial representative uses the Proxima software to manage the protective measure. You are looking to access online tracking via Mon Proxima, but you cannot find the application in any store. This is normal: Mon Proxima is not a traditional mobile application, and this confusion changes the entire approach.
Mon Proxima is a web portal, not an application to install
Many families search for “download Mon Proxima” in Google Play or the App Store. They find nothing, and for good reason. Mon Proxima is a website accessible via a browser, at the address monproxima.fr.
Specifically, this means that there are no files to install on a phone, tablet, or computer. You open Chrome, Firefox, or Safari, type in the address, and you arrive at the login page.
This distinction has a direct consequence on security. Since no application exists in the stores, any result that offers to “download Mon Proxima” in the form of an .apk or .exe file is suspicious. The only reliable entry point remains the official URL in your browser’s address bar.
To facilitate daily access, you can create a shortcut on your phone or tablet’s home screen. On Android, open monproxima.fr in Chrome, tap the menu (three dots in the top right), then “Add to Home Screen.” On iPhone, open Safari, tap the share icon, then “Add to Home Screen.” The shortcut then looks like an application, but it simply opens the browser to the correct page.
If you want to learn more about the complete procedure, a detailed guide explains how to download the Mon Proxima application for guardianship step by step.
Mon Proxima credentials in guardianship: the representative grants access
You have found the site, but you cannot create an account yourself. Only the judicial representative (MJPM) opens access to the file of the protected adult on Mon Proxima.
The Mon Proxima portal is actually the “family” face of the Proxima business software, used by professional representatives and guardianship services. It is the representative who decides which information is shared, and they are the ones who provide an ID and password to the family or authorized relative.
What to do if you have not received credentials
Contact the representative or the guardianship service responsible for the protective measure directly. Explain that you wish to consult your loved one’s file via Mon Proxima. The representative is not obliged to grant access to all families, but in the context of family guardianship or shared monitoring, the request is legitimate and generally accepted.
If the representative is not familiar with Mon Proxima, it may be because they are using another management software. Mon Proxima is exclusively linked to the Proxima software, published by Tutelle Au Quotidien. Other publishers offer their own family portals.
2025 decree and individualized bank account: what Mon Proxima reflects
Since January 1, 2025, the decree n° 2024-659 mandates an individualized bank account for each protective measure. Each protected adult must have a dedicated account in their name, even if their assets are modest.
This change has a concrete impact on what you see in Mon Proxima. The portal displays the accounting entries imported from the Proxima software. If the representative has correctly declared the individualized account, you will find the financial transactions categorized and linked to your loved one’s measure.
The same decree has strengthened the traceability of management accounts presented to the judge of protection disputes. Representatives using Proxima now prepare this control “in real-time”: documents are categorized as they go, and entries are structured automatically. Mon Proxima gives the family visibility on this file in real-time, which was not always the case before this reform.
Securing the connection on a shared device or in an institution
Your loved one lives in a nursing home or group home, and internet access is from a shared computer or tablet. This situation raises simple but often overlooked security questions.
Here are the precautions to take to protect the Mon Proxima account:
- Never save the password in the browser of a shared device. The “remember me” feature is convenient at home but risky in a communal setting.
- Log out after each consultation by clicking “Logout,” then close the browser. This prevents another user from accessing the file by hitting the “back” button.
- Check the URL in the address bar before entering the credentials. The address should start with monproxima.fr. Any variation (mon-proxima.fr, monproxima-tutelle.com) is a warning sign.
- If the device is a personal tablet belonging to the caregiver, enable code or fingerprint lock for an added layer of physical protection.
The data accessed on Mon Proxima (accounts, documents, personal information of the protected adult) falls under the legal framework of adult protection. Their confidentiality is not just a good practice; it is an obligation related to the guardianship measure itself.
What information can the family consult on Mon Proxima
The accessible content depends on what the representative chooses to share. Generally, the portal allows you to view:
- The accounting entries related to the measure (expenses, income, balances)
- The digitized documents attached to the file (invoices, receipts, correspondence)
- The administrative information of the protected person
The portal does not allow for data modification or banking operations. Mon Proxima is a consultation tool, not a management tool. The representative remains the only one to enter, validate, and transmit information to the judge.
For a family supporting a loved one under guardianship, this visibility changes the relationship with the representative. Instead of waiting for the annual management report, you can track financial movements and ask specific questions during your exchanges. Monitoring becomes continuous, in line with the “real-time” control logic introduced by the 2025 decree.
